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Friends, families and Residents of Inspired Living and Superior Residences,
We are thankful to be turning the corner and celebrate the availability of COVID-19 vaccinations in our communities. We also recognize the danger in letting our collective guard down. There is nothing we want more than to see you and your loved ones enjoy life’s simple pleasures again. We understand the burden of social distancing weighs heavy on you and your families.
That said, we continue to operate on high alert and must adhere to local and state guidelines as they relate to the virus. We continue to operate at heightened concern and caution. Even though most of our residents are receiving vaccinations, these vaccinations do not make them immune; there still is a small chance that our most vulnerable loved ones can get the virus even after immunization. For those who have been vaccinated, the CDC still strongly recommends wearing a mask, continued social distancing and a focus on good hygiene, including regular and thorough handwashing.
We all have a responsibility to help keep our communities safe. To this end, we ask that you consider the health of all our residents and limit outings to only those that are medically necessary. If you or a loved one choose to take a trip outside of the community, please exercise the same protocols that we have in place within our communities. If you or your loved one discover that you may have been exposed to COVID-19, please be sure to alert your community’s Executive Director immediately. This alerts us so that we can test your loved one and mitigate potential spread of the virus. Further, if you believe you may have been exposed, we ask you to get tested so that you can take proper precautions to isolate and prevent further spread. Remember – if one resident tests positive, the entire community needs to be quarantined for two weeks.
We are committed to work together to keep our communities safe and healthy. Thank you for your ongoing patience, understanding and support during these challenging times.
Friends, families, and residents,
We are very happy to announce that most of our communities have now either begun or confirmed the scheduling of COVID-19 Vaccination Clinics. All of our residents will have the opportunity to receive the COVID-19 Vaccine. However, in order for residents to receive the vaccine, we must catalog a record of all consenting residents and responsible parties. Communication on dates of vaccination clinics and consent requests are sent via email and text to all responsible parties and are posted on each individual community's Emergency Updates page - located at the top right of the community homepage.
Thank you for your patience and understanding. We are grateful for the rollout of the vaccine and are excited to take the next step in this journey to keeping everyone safe. If you have any questions, please do not hesitate to ask your Executive Director.
Thank you and God Bless
Good Afternoon Friends & Families,
As we enter the season of gratitude, we want to express our appreciation for trusting us with the care of your loved one. We also want to acknowledge and thank our essential workers who remain frontline heroes providing critical and compassionate services. Regardless of the time of year, we are grateful for our residents, associates and families and we are committed to providing a safe, warm, and inviting environment for loved ones and our residents to gather.
For senior living providers, state officials have issued guidance for the holidays and the Inspired Living COVID-19 Task Force has carefully reviewed and constructed policies that follow these guidelines. Thanks to the diligence of this team, we have been able to responsibly re-introduce visitation over the past few months in accordance with local, state, and federal requirements; our desire is to continue doing this as safely as possible. We recently invested in even more precautionary measures that will continue to help us prevent the spread of the virus. We are committed to providing a safe working environment for our associates, keeping families connected to their loved ones, and to ensuring our residents have the best experience in our communities.
Ensuring an atmosphere that feels as normal as possible will require us to stay vigilant and stay ahead of the curve through the precautions we take. We want to highlight the many ways we can all still embrace the season without sacrificing the safety of our residents and associates.
First, we plan on having fun and safe resident celebrations at each of our communities throughout the season. If you are not able to visit, know that we will be celebrating in style with special meals, activities, and virtual entertainment to help make these moments memorable. Second, we highly encourage continued virtual visits with your loved ones. These virtual visits are meaningful and the safest way to connect. We are happy to continue coordinating pre-set times for virtual visits that fit your schedule and needs throughout the holiday season. Finally, we understand that some families may want to bring their loved one to their own home for a brief visit during the holidays. We want to work together for a safe plan for everyone involved. You may download specific protocols here.
If you do request to temporarily take your loved one out of the community, we will ask you to complete two questionnaires related to length of departure and sign a commitment form to adhere to social distancing, washing hands, wearing masks, and avoiding crowds. You can download the departure questionnaire here and the return questionnaire here. We will provide, administer, and review a COVID-19 test prior to departure. We will complete an exposure evaluation upon return and residents will need to agree to quarantine up to 14 days, with testing options that may reduce the quarantine period. For tips on how to protect your loved ones and yourself, click here. We understand the significance of the holidays and being able to celebrate with your loved ones. We hope the various options outlined above will help you begin proactively planning for meaningful celebrations. Thank you again for your support and patience and we look forward to seeing you and your family in the coming weeks!
This week we celebrated national assisted living week, which is an annual celebration, established in 1995 by the National Center for Assisted Living. It is a week to honor “the role of assisted living in caring for America’s seniors and individuals with disabilities.” This special week encourages Assisted Living communities nationwide to help educate the public about this integral component of long-term care.
This year’s theme is “Caring Is Essential” and we can think of nothing more fitting than paying homage to Assisted Living’s amazing caregivers. It has been a special week in more ways than one, as our communities in Florida and Texas began the process of welcoming visitors.
As we transition into the next phase and start to see your smiling faces (and masks and PPE), we will be reducing our routine communication to a weekly announcement. We will continue to keep you informed of ongoing happenings and host regular virtual Town Hall meetings. It goes without saying it is incumbent on all of us to stay safe and attentive. Family and responsible parties will be notified if any resident or staff tests positive. Aside from our commitment to transparency, it will require all visitation cease for 14 days from the test date. We are so excited to have guests back in our communities! Please click on the highlighted link to review Protocols for Visitation and download our Commitment to Safety flyer outlining the creative ways we working to keep our Moms and Dads safe. We have implemented several new strategies and processes including Electrostatic Foggers which sanitize apartments and common areas with a fine disinfecting mist. This process coupled with deep cleaning and use of our ultraviolet light cases for electronics are some of the most aggressive cleaning approaches in the industry. We look forward to seeing you soon.
We had all hoped the heat of the summer months would kill the virus and allow us to revert to what is now considered, “the good old days,” when people could congregate or at least shake hands or hug. Our teams and residents — families included — have buckled down and complied with every recommendation. Protecting our residents’ physical and mental wellbeing is at the forefront of our objectives every day.
With that said, Inspired Living was created to “disrupt” traditional thinking. The mental wellbeing of our residents and families must be considered as part of our safety equation as most residents came to us seeking to improve the length and quality of their lives. As we continue to fight this battle, we are contemplating the guidance given and are daring ourselves to consider all options for our residents to engage with their families and loved ones.
We know that many minds are better than one when developing a solution and ask for your feedback as we consider the possibilities ahead of us. As an example, we have implemented hug booths at two of our communities. This creative, but safe way to enjoy our loved ones was developed out of the need to maintain the safety and health of our residents while allowing engagement with their families and loved ones. We see how this one idea is already helping with the mental wellbeing of our residents during this difficult time of quarantine.
We are looking at expanding this effort to all our communities soon. It is this type of creative energy that we are looking to continue so that we can offer our residents a high quality, healthy life while visiting with loved ones on or off our property. We are asking for your input in our effort to pursue a balanced and safe way to connect our residents and their families. We are not making any decisions – this is simply a way for us to seek your opinions. Asking these questions is part of our obligation to serve and protect our residents’ physical and mental wellbeing. We humbly request your response to our survey before Monday July 13, 2020 at noon EST. Please navigate to your community specific page or click on your community link below to provide input. Your contact information is not required but will be appreciated to validate the response and allow for follow up if appropriate. And as always, we are here at any time to answers any questions or hear ideas you might have for our community and your loved one’s wellbeing. We are all in this together and we promise that we will do everything to protect our residents’ physical and mental wellbeing every day.
It has been a long year for all of us and we are elated that we have reached a point at which we can offer limited visitation. With that being said, the safety and well-being of our residents and associates continue to be our top priority. For senior living providers, state officials have issued guidance and best practices for re-opening, which the Inspired Living COVID-19 Task Force has carefully reviewed and constructed policies and procedures to follow the guidelines.
To offer visitation, communities must comply with requirements issued by each state regulatory agency. We are excited to announce we have moved swiftly but have the appropriate measures in place to enable visitors to enter our communities starting Monday September 14, 2020. As we move to this next stage, we continue to ask for your patience as we thoughtfully and cautiously provide increased opportunities to enjoy family, friends and the amenities and activities that make Inspired Living a home. We share with you, one of our cornerstones, which is to be “generous in spirit.” Generous in spirit means to assume good intentions and to be gracious in sharing positive thoughts and praise. We humbly ask for generosity in spirit as our teams work to set appointments, supervise visitation and work to clean before and after each guest. Our teams want to do a good job, to provide you safe and meaningful interactions and they want to follow the rules and guidelines to be able to maintain safe visitation. This might be challenging and could test your patience. Your spirit of generosity is appreciated in advance! We have outlined the flexibilities and criteria to allow for limited visitation to our communities on the attached infographic HERE. Thank you again for your support and patience and we look forward to seeing you and your family next week!
As the nation faces record cases, we want to reassure you we are remain steadfast in fighting this battle. The spikes in hospitalizations in the outside community at large are a reminder of how difficult it is to contain the spread of this highly contagious virus.
We are resolute in our efforts and are committed to making every effort to mitigate an opportunity for the virus to enter. This includes but is not limited to vigilant disinfecting and cleaning schedules and screening of employees and residents. In addition, we have completed extensive training on infection control. We have worked with suppliers to ensure we have the protective wear and other tools including UV light technology for sanitation as needed. Our teams have and are wearing masks, googles and other protective wear when giving care.
Our residents, associates and families remain our top priority. Our Home Office emergency response team includes guidance from a Medical Director and Registered Nurse Practitioner and continues to meet and support our efforts by monitoring and communicating guidance from the CDC, state, and local health departments.
We continue to ask for your patience and prayers and thank you for the outpouring of love and support of families and friends as we continue to shelter in place and fight this elusive disease.
As we continue this journey, we want to express our gratitude for your ongoing support and encouragement during this most difficult time. Specifically, we appreciate your feedback on our surveys. Our only objective is to improve and the constructive ideas and suggestions along with your perception as to the level of concern related to the wellbeing of your loved one has helped us refine our approach.
In response to the surveys, we have set up a ZOOM family conference call where you can hear and see our leaders directly as well as chat in questions. We are emailing invitations to the email address we have on file.; If you do not receive and invitation but would like to join, please contact your community and we will send you a link. We will continue to keep you updated via our call system on Tuesdays and Fridays at approximately 5:00pm
Validus Senior Living / Inspired Living is deeply saddened by the senseless death of George Floyd and the events that have followed over the last several days across our nation. The names of men and women of color killed in all too similar circumstances flood our hearts and minds. These communities are suffering.
We understand words are inadequate and only a minimal initial step to acknowledge the suffering of our associates, friends, and relatives but we want to take that step. Validus/Inspired Living embraces diversity and respect and wants to be a company that will not stand in silence. Your voice, message, and community matters. We understand that despite the pain, fear, anger, and frustration, you continue to show up and serve our Mom’s and Dad’s everyday under these unprecedented times.
Now more than ever we will vow to honor the principles of our moral compass and seek to better understand the experience of our associates and the impact of racism on our team. There can only be one response to racism and violence and that is to deepen our commitment to making real change. There is no easy path, but you have our commitment to be 1% better every day which means identifying opportunities to act differently.
We seek wisdom from God and while we work together to contribute to the change we seek, we pray for healing for our team members, our community, and our nation.
“In the end, we will remember not the words of our enemies, but the silence of our friends.”
Martin Luther King, Jr.
As the nation begins to stabilize in response to COVID-19, our team at Validus/ Inspired Living yearns for recovery of civil discourse and is committed to a culture of responsibility and personal accountability. We are called to improve people’s lives, both those that live and work in our communities, through service, regardless of race, religion, or gender.
It will take years to understand the impact of restricted visitation on the mental and physical wellbeing of senior living residents. The impact to our teams has been immense, including understanding and modifying the everchanging guidelines. Our community leaders have risen to the occasion and demonstrated a strong commitment to protecting residents and associates while still delivering on our promise to understand, act, improve 1% each day and be generous in spirit. This week, our leader of Inspired Living Ivy Ridge, Leslie E., beautifully delivered on our mission.
As the pandemic extended into the month of May, Leslie realized she had not hugged her own mom in over three months and consequently her residents were missing the loving touch of their families. Leslie said, “I realized, I could help, and the residents should not wait any longer to hug their families.”
She went to work with her team and built the company’s first “hug booth.” The staff and residents assisted with building and decorating and then Leslie “tested” the booth by hugging her mom. “My mom was delighted, and it felt great.” Leslie has shared her plans with other community leaders and opened the booth so Inspired Families can appreciate the simple but profound opportunity to hug their loved one. Find pictures from the day here & here! We have learned much over the last three months and we have a new appreciation for the opportunity to see our residents interact with those they love most. As we look forward to new opportunities to make a difference, we are proud to invite families to celebrate by recognizing Inspired Living Dads. We hope you will take a moment to download the nomination form here and submit to [email protected] by Tuesday, June 16, 2020 at 5:00pm. The winning nomination will be announced on Father’s Day and the resident will receive $1000 rent credit for July. You can find the contest details here. Thank you for your continued support of our communities. We look forward to seeing and hugging you soon.